Resolved -
Issue has been fully resolved.
Feb 25, 14:32 CST
Monitoring -
We believe this issue to be resolved and are monitoring the situation. Please refresh your page to receive the updates and report back to support if you experience any further complications.
Feb 25, 10:32 CST
Investigating -
Our team has identified an unexpected error message occurring upon consignor selection. This issue is also preventing payouts from being made successfully, so please pause on those until we have a solution in place. We are actively investigating the root cause and working toward a resolution.
Feb 25, 09:09 CST
Resolved -
We’ve released a fix for this issue. Please restart your computer to apply the update. If you continue to experience any problems, please contact our Support team for further assistance.
Feb 19, 14:30 CST
Investigating -
We’re aware of an issue where EDNA may fail to start on some Mac computers running macOS 14 (Sonoma / Tahoe). When this happens, EDNA cannot load its certificate or bind the printer service port, and printers show as offline in SimpleConsign. Our team is actively investigating.
Feb 19, 12:58 CST