Monitoring - The Shopify integration has largely been stabilized, and data is syncing as expected. Our team is currently preparing to a fix to remove existing duplicates and is also addressing a few non-pervasive issues. Please reach out to our Customer Support Team with any additional questions or concerns.
Mar 07, 2025 - 09:37 CST
Mar 07, 2025 - 09:37 CST
Update - The Shopify data synchronization has been fully updated and should resume normal sync rates going forward. Our team is actively working on a solution to eliminate the existing duplicate items. In the meantime, please continue to report any additional issues to our Customer Support Team and we will be happy to provide further assistance.
Feb 21, 2025 - 13:04 CST
Feb 21, 2025 - 13:04 CST
Update - We experienced unexpected data synchronization delays overnight, but our team is actively working to resolve them. We expect all resyncs to be completed by the end of the day. Thank you for your patience.
Feb 20, 2025 - 10:26 CST
Feb 20, 2025 - 10:26 CST
Identified - We want to provide an update on the recent challenges with the SimpleConsign integration with Shopify. We fully understand how crucial a stable and reliable platform is to the success of your business, and we sincerely regret the disruptions you’ve experienced.
What Happened?:
As part of Shopify’s ongoing efforts to improve its platform, they introduced mandatory changes to how third-party integrations interact with their system. In response, we were required to rewrite our integration to ensure continued compatibility and functionality. This update was implemented at the start of February, transitioning all stores to the new version. While we anticipated a smooth transition, unforeseen issues arose that have impacted many of you.
Taking Full Responsibility:
We deeply regret that synchronization delays and newly added items duplicating have resurfaced after previous fixes. These issues were not foreseen, and we apologize for the confusion and frustration they have caused. Additionally, the integration’s instability has led to delays in setting up new Shopify stores. We made the decision to delay these setups in order to ensure that the process is as seamless and error-free as possible, ultimately providing a better experience for our customers right from the start.
We also acknowledge the delay in responding to customer support tickets. Due to the high volume of inquiries related to various issues, our response times have not been up to our usual standards. We are actively working to address these requests and are committed to providing accurate information as we receive progress updates from our team. We know that timely support is critical, and we sincerely apologize for the delay.
What We’re Doing to Fix It:
Our team is working to resolve these issues as quickly and effectively as possible. Fixing synchronization and duplication errors is our highest priority, and we will continue to provide regular updates until the system is fully stable and performing as expected.
We deeply appreciate your patience and understanding as we work through these challenges. If you are currently experiencing issues, please don’t hesitate to reach out to our Customer Support team— we are here to help in any way that we can.
Thank you for being a valued SimpleConsign customer. We remain dedicated to providing the reliable service you expect and deserve.
Feb 18, 2025 - 12:22 CST
What Happened?:
As part of Shopify’s ongoing efforts to improve its platform, they introduced mandatory changes to how third-party integrations interact with their system. In response, we were required to rewrite our integration to ensure continued compatibility and functionality. This update was implemented at the start of February, transitioning all stores to the new version. While we anticipated a smooth transition, unforeseen issues arose that have impacted many of you.
Taking Full Responsibility:
We deeply regret that synchronization delays and newly added items duplicating have resurfaced after previous fixes. These issues were not foreseen, and we apologize for the confusion and frustration they have caused. Additionally, the integration’s instability has led to delays in setting up new Shopify stores. We made the decision to delay these setups in order to ensure that the process is as seamless and error-free as possible, ultimately providing a better experience for our customers right from the start.
We also acknowledge the delay in responding to customer support tickets. Due to the high volume of inquiries related to various issues, our response times have not been up to our usual standards. We are actively working to address these requests and are committed to providing accurate information as we receive progress updates from our team. We know that timely support is critical, and we sincerely apologize for the delay.
What We’re Doing to Fix It:
Our team is working to resolve these issues as quickly and effectively as possible. Fixing synchronization and duplication errors is our highest priority, and we will continue to provide regular updates until the system is fully stable and performing as expected.
We deeply appreciate your patience and understanding as we work through these challenges. If you are currently experiencing issues, please don’t hesitate to reach out to our Customer Support team— we are here to help in any way that we can.
Thank you for being a valued SimpleConsign customer. We remain dedicated to providing the reliable service you expect and deserve.
Feb 18, 2025 - 12:22 CST
About This Site
Additional Integrations:
SimplePay Status Page: https://status.cardconnect.com
Fortis/Zeamster Status Page: https://status.fortispay.com/
CardConnect Status Page: https://status.cardconnect.com/
BluePay Status Page: https://status.bluepay.com/
Dwolla (SimpleACH) Status Page: https://status.dwolla.com/
SimpleConsign
Operational
SimpleConsign App
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Operational
Printing
Operational
Reports and Dashboards
Operational
Photo App
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Operational
Consignor Access
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Operational
EDNA
?
Operational
QuickBooks Integration
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Operational
Shopify Integration
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Operational
SimpleACH Integration
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Operational
Cloud Printing
Operational
Shopify
Operational
Shopify Admin
Operational
Shopify Support
Operational
Shopify Storefront
Operational
Shopify Reports and Dashboards
Operational
Shopify Third party services
Operational
Shopify API & Mobile
Operational
QuickBooks Online
Operational
Intuit Developer Group QuickBooks Online API
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.